Iwona Guerrache is Head of Automation, LowCode, and R&D at ISS World Services. With over 15 years of experience in information services, automation, and SAP across sectors such as glass, ceramics, and infrastructure, she brings deep expertise in SLA management, ITSM, team leadership, and process innovation. At ISS, she has built and led cross-functional teams driving scalable automation with Power Platform and RPA technologies. Known for her hands-on approach, commitment to continuous learning, and a strong "never-give-up" mindset, Iwona is a passionate leader driving digital transformation with practical impact.

ISS World Services is a leading global provider of workplace and facility management services, operating in over 30 countries with more than 350,000 employees. The company partners with some of the world’s largest organizations to deliver integrated services, including cleaning, technical, food, workplace, and support services. ISS is committed to creating safe, efficient, and engaging workplaces by combining people, technology, and data-driven insights. With a strong focus on innovation, sustainability, and human-centric service design, ISS helps clients achieve operational excellence and long-term value.